Help and safety
Find answers, report a problem, and follow your reports.
In immediate danger?
TAP is not an emergency service and does not watch tasks live. Move to a safe place and call for help now.
Support hours
Our team replies Monday to Friday, 10:00 to 18:00 Pakistan time. You can report at any time. Reports sent outside these hours are read when we next open.
Support is open now.
- Report a problemFor anything not tied to a specific task, person, or review.
- Your reports
- Your account standing
- Blocked members
Common questions
How does payment work?
You pay or are paid directly, in the way written in your agreement. TAP does not hold money, cannot guarantee payment, and cannot recover unpaid amounts. Never share a PIN, OTP, or password with anyone.
How do I cancel?
Open the conversation and use Cancel this task before the agreed start. Cancelling less than 24 hours before the start is recorded as a late cancellation. Emergencies and safety reasons are checked by TAP before they count.
What if the other person does not come?
From 30 minutes after the agreed start, report a no-show in the conversation. If your reports conflict, TAP reviews them, and nothing counts until then.
How do reviews work?
After a completed task you each have 30 days to review. Reviews stay hidden until you have both written one, or 14 days pass. You can reply once to a review about you, and report a review that contains threats, private details, or false claims.
When can I share my phone number?
Only after you have both accepted an agreement, using Share contact details. Before that, messages with numbers, email addresses, or WhatsApp links are blocked.
What does Email confirmed mean?
Only that the member controls that email address. It does not prove identity, skill, or good conduct. Make your own careful decision.
Staying safe
Meet at the agreed place and time. Tell someone you trust where you are going. Do not hand over original ID documents or pay advance fees. If something feels wrong, leave and report it.
What does blocking do?
You and the blocked person can no longer apply to each other's tasks, message, agree, or share contact details. They are not told. You can unblock from Blocked members.
Community standards in short
- Be truthful about who you are, what you offer, and what the work involves.
- No harassment, threats, discrimination, or sexual comments.
- Keep work lawful and safe. Prohibited tasks are removed.
- Pay and charge what you agreed, on time.
- Reviews must be genuine and about the work.
- Report problems in good faith. Knowingly false reports are not allowed.
TAP may warn, remove content, pause features, suspend, or ban. You get an explanation and can appeal where it is safe to do so.
These summaries are drafts awaiting legal review.