How TAP protects both sides

1Before anything is public

A person at TAP checks every task before it appears. Tasks that are illegal, unsafe, exploitative, or need a licence TAP cannot check are refused.

Providers who want a public profile are reviewed too, and every change to a public profile is checked again.

2While you talk

Chat stays on TAP. Phone numbers, WhatsApp, emails, and exact addresses are blocked in messages until both sides accept an agreement.

After agreement, each person chooses what to share. Nothing is shared automatically.

3When you agree

The agreement records scope, date and time, amount, payment method, and any notes about materials, cancellation, or safety. Both sides must accept the same version.

4After the work

Both sides confirm what happened and write a review. Reviews stay hidden until both have written one, or 14 days pass, so nobody reviews in reply.

Cancellations and no-shows are counted in each person's record over 12 months. Emergencies and disputes are reviewed by a person before they count.

5If something goes wrong

Report or block anyone at any time. Reports are reviewed Monday to Friday, 10:00 to 18:00 PKT. You can appeal any decision TAP makes about your account.

In an emergency, call 15 or 1122 first. TAP is not an emergency service.

6What our badges mean

"Email confirmed" means the person controls that email address. TAP does not check identity documents, skills, or criminal records, and never says it does.